Behind on Billing

"We collected $1.2M and now I barely need to manage it."

One growing service company had a backlog of outstanding invoices and an overworked COO stuck managing a billing team that lacked direction. Scheduled daily check-ins never happened, and no one owned the results.

The Fix

We identified the most capable team member, promoted him into a management role, and built a simple, sustainable accountability system that connected billing progress directly to the COO in 5 minutes per day.


→ Outcome: $1.2M collected. On-time accounts payable. A self-led team. And the COO? “I rarely even check in with the team anymore. They take care of it.”

Benefits

  • Transformed a reactive team into a results-driven unit

  • Replaced micromanagement with efficient accountability

  • Saved leadership hours per week

  • Reduced burnout and role ambiguity

  • Improved cash flow and financial stability

Next

Development Gridlock